Privacy Policy

Last updated: 30 March 2026

At Unbox Moves, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and safeguard the information you provide when using our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal information such as your name, email address, and phone number when you request quotes, contact us, or create an account.
• Move details such as current and new address areas, property type, and preferred moving date to help connect you with suitable removal companies.
• Business information such as company name, contact details, and service areas provided by registered removal partners.
• Usage information including IP address, browser type, device information, and pages visited on our platform.
• Cookies and similar technologies used to improve site performance, remember your preferences, and analyse how our website is used.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our website and services.
• Connect you with relevant, trusted removal companies based on your requirements.
• Communicate with you about your enquiries, quotes, or account.
• Improve our website, services, and overall user experience.
• Monitor website usage and protect against fraud, abuse, or security issues.
• Comply with legal, regulatory, or contractual obligations.

3. Sharing and Disclosure

We do not sell or rent your personal information. We may share limited data only in the following circumstances:

• Service provision: to connect you with removal companies so they can provide quotes and services based on your request.
• Legal and compliance: where required to comply with applicable laws, regulations, or legal processes.
• Protection: to protect the rights, property, or safety of Unbox Moves, our users, or others.
• Service providers: with trusted third-party providers who assist us with hosting, analytics, communications, or IT support, under appropriate confidentiality safeguards.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law, regulation, or contractual obligations. When data is no longer needed, we will delete or anonymise it securely.

5. Your Data Protection Rights

If you are located in the UK or the EU, you may have certain rights under data protection laws, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data in certain circumstances.
• The right to object to or restrict certain types of data processing.
• The right to withdraw consent where processing is based on consent.
• The right to request a copy of your data in a portable format where applicable.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

6. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies and similar technologies to improve functionality, enhance your experience, and analyse site traffic. You can manage or disable cookies in your browser settings, but some features of the site may not function properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. Any significant changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: support@unboxmoves.co.uk
• Address: Unbox Moves Ltd, 123 Logistics Park, London, UK